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How would you handle this patient as the pharmacist serving

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Mr. James is a 59 year-old man. He has come to the pharmacy today to refill his monthly supplies of medication. It is a day after a public holiday and the crowd in the pharmacy is exceptionally large and therefore the waiting time is also longer than usual. When it is his turn to collect the medication, Mr. James became very angry because he waited for 4 hours just to collect ONE medication.

How would you handle this patient as the pharmacist serving him at the dispensing counter?

Role play: Mr /Mrs James (patient), pharmacist

Reference no: EM132565165

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