Reference no: EM133238763
Assignment - Jan Swartz Case Study
Description - Please submit the Jan Swartz case study questions to Blackboard in the form of a Word file (.doc or .docx).
Instructions - State the question and follow with your response. Answer the questions as comprehensively as possible and in your own words, supporting your answers with the readings. Responses to each question should be at least 2-3 paragraphs. Please do NOT use direct quotes or bullet points. Create and answer two further relevant questions to discuss in class. (These are also must to do)
How would you grade Jan Swartz's performance over the course of the COVID-19 crisis?
How do you think each of her stakeholders-her boss, employees, regulators, shareholders, and customers-would grade her?
What did she do well?
What could she have done better?
What do you think she struggled with most?
What key metrics should she pay attention to as she looks towards reopening?
What do you think customers will be most concerned about? How could she allay their concerns?
How can she prepare for the eventuality of a possible new outbreak of COVID-19 on a Princess ship after they begin sailing again?