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Service is often defined as an intangible product provided to customers. This definition could be considered a subjective one because it does not give a clear vision of what service encompasses.
-How would you define service in the hospitality industry? Are the terms service and hospitality interchangeable? Why or why not? Justify your answers with appropriate rationale.
-As a manager or a leader, how would you make sure that the intangible part of service meets your guests' expectations each day?One of the primary roles of a leader is to motivate others to follow him/her. Some argue that leaders are charged with upholding the mission of an organization and do not have followers.
-Do you think leaders need to have followers in order for them to lead?
-Which leader will be more successful in the new era of management-an authoritarian leader or a Laissez-fair leader? Please provide adequate justification.
Conduct an online research and cite an example of a leader who has demonstrated the type of leadership you have picked above. Has he or she been successful? If yes, do give an example to justify.
Learning contract proposal that will form the basis of your learning contract report.
"Change is the only constant " Evaluate the different types of change that have occurred in Sony.
How do advertisers try to use group influence? Will you find any specific examples and explain the relevant theory of group behavior and influence?
You have been appointed by Sony as a consultant on change management. Advise Sony on how they could implement the change by using the various theories of change you have learnt.
The purpose of this project is to help you to gain an understanding of how the stock market works and of the relationship between theory and practice.
Find not only the optimal production quantities, but also the optimal total cost.
Describe the management process and identify the skills required to manage business organizations.
Case Study : Bert's Bonsai and Aquatic Sport Museum Prepare a knowledge management system.
Demonstrate understanding of the many-sided nature of knowledge management
Write a paper on Historical Trends of Management.
Theory of Planned Behavior and Integrated Behaviors Model
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