How would you define customer satisfaction

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1. How would you define customer satisfaction? What are the techniques that can be used to asses customer satisfaction?

2. What are the pros and cons with policies pertaining to arbitration in non-union workplaces?

Reference no: EM131424066

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How would you define customer satisfaction : How would you define customer satisfaction? What are the techniques that can be used to asses customer satisfaction? What are the pros and cons with policies pertaining to arbitration in non-union workplaces?
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