How would you decide to respond to the customer

Reference no: EM133335765

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Observe the following reviews for Firehall Pizza in the Blue Mountain Village: Describe the qualities of constructive feedback (Evaluative, Interpretive, Descriptive) in the review

"An overall disappointment. Hoping that the boutique pizzas would be something special, but they were quite the opposite. The non-dairy cheese used on the Margherita and the Garden Party seem to be something like the brand Daiya which isn't the best or even better one out there. The dough itself was the better part of the pizza with its chewiness. The High Stakes Porker was good, but really wet therefore sloppy. In all cases, there was too much cheese which masked the flavours of the other ingredients. 3/5 stars"

"You've gotta check out this place visiting the Blue Mountain Resort. Best service ever by our server whom was an amazing guy that offered ideas and drink selection recommendations and when not quite right did not hesitate to swap out. The pizzas were sensational with quick to table times. Atmosphere very pleasant and certainly looking forward to heading back in next time in the Village. Clean washrooms and spacious environment. 5/5 stars."

As the manager of Firehall Pizza, it is your responsibility to ensure that an unsatisfied customer leaves the establishment in good spirits. Using the 5 Steps of the Decision Making Process, how would you decide to respond to the customer who wrote review a) in the question above?

Reference no: EM133335765

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