Reference no: EM133624397

Problem: You are in your office completing admin duties for your team. A guest arrives at the front desk to check in. Your staff member looks up their name and does not find a booking for these guests. Upon further investigation they realised "the new staff member" had taken the enquiry last month on their first week on the job and didn't not complete the booking for the clients. The customers assure them that they have paid for their accommodation. The new staff member confirms that she took payment for the booking. But, she didn't know how to reserve the room and take it out of the available inventory. So she asked a more experienced colleague to make the booking. The experienced staff member denies the interaction happening. The two staff members argue and are both adamant that they are not to blame. As the Manager, please explain how you would resolve the customer's problem and what workplace conflict? How would you deal with the Customers and find a solution for them? How would you deal with the two employees and find a way to resolve this conflict?