How would you address the real manager statement

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Reference no: EM133820587

Question

You are the director of a department in a health care facility. A patient had a complaint and you sent the assistant director, who is your direct report to take a statement from the patient. The assistant director is a 25 year-old woman and has often been told that she looks much younger. When the assistant director met with the patient, the patient said, they will not talk to a woman who looks like kid. The patient tells the assistant director that they want to speak to a man - a "real" manager. Please respond to the following: How would you as a professional approach understanding the perspective of a patient who believes that Generation Z individuals have no work ethic, are poor managers and do not know how to deal with patients? How would you address the "real manager" statement?

Reference no: EM133820587

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