Reference no: EM133496582

Case Study: Cultural sensitivity is a an attitude and way of behaving in which you're aware of and acknowledge cultural differences; it's crucial for such global goals as world peace and economic growth as well as for effective interpersonal communication (Franklin & Mizell, 1995). In William Gudykunst's and Young Yun Kim's article, Communicating With Strangers: An Approach to Intercultural Communication. Gudykunst and Kim begin by observing that "we communicate the way we do because we are raised in a particular culture and learn its language, rules, and norms." Different cultures (and subcultures) may have different rules and norms. The authors argue that understanding the other's culture facilitates cross-cultural communication.

Question: Cultural Sensitivity

• How would you rate your own level of cross-cultural sensitivity? How often do you take into consideration diversity issues at work or school?
• Try to recall a situation where you observed, or you yourself were faced with cross cultural situation. What problems existed? How could the situation have been improved or avoided?
• What specific course concepts from your readings relate to cross-cultural sensitivity? How can you apply these concepts to the situation you observed or experienced?