User Account

All Pages

How would assess the client needs

Assignment Help Operation Management
Reference no: EM132630194

Theory: Short Answer Questions

You are working for Bounce Fitness as a personal trainer. A client has entered the Centre, and wishes to speak to someone about buying a membership. Describe the process you would undertake in order to gain the information that the customer will require in order to make a decision regarding the membership. You should note that you do not have to mention specific aspects of the membership, rather just provide a general indication of how you would get to know the customer's needs.

Ensure that in your answer you cover the following:

a) What interpersonal skills you would use, and how they would assist you in gaining information?

b) How you would assess the client's needs, and prioritise them in order to provide relevant information?

c) What types of information you would provide to the customer given the information you will have gained from them?

d) What limitations do you note in your own performance when identifying client's needs? What do you recommend you should do to improve this?

e) A customer has entered your office, and wishes to gain some information about the training that you offer, however you are on a call from Head Office asking for some reports they urgently require. How would you deal with this situation?

f) What is rapport? How have you tried to gain rapport with your customers in the past?

g) A customer has come into the office, and has a complaint that they have not received their membership card, and it has now been three weeks since they joined. They are very angry and are shouting quite loudly at you. How would you deal with this customer?

h) Briefly describe the most important points for you to remember about each of the following:

  • Anti-discrimination legislation
  • Ethical principles
  • Codes of Practice
  • Privacy laws
  • Financial legislation
  • Occupational Health and Safety (OHS)

Reference no: EM132630194

Questions Cloud

Oversight of deep water horizon development : Please answer these question. It doesnt need any graph or anything. Just the case of Deep Water Horizon disaster.
Discuss some of the differences in flexible budgets : Flexible Budgets: Flexible budgets provide different information than static budgets. Discuss some of these differences. Is a flexible budget always better?
Determining the employee motivation issues : Most of us have to work for a living, and a job is a central part of our lives. So why do managers have to worry so much about employee motivation issues?
Describe the issues in standard costs and budgeting : Review the Standard costs: wake up and smell the coffee. article. When evaluating performance, many organizations compare current results with the actual.
How would assess the client needs : You are working for Bounce Fitness as a personal trainer. A client has entered the Centre, and wishes to speak to someone about buying a membership.
What was the standard rate for August : Question - Information on Oriole's direct labor costs for the month of August is as follows: What was the standard rate for August
Explain why employees engaged in different behaviors : Explain why these employees engaged in different behaviors even though they held the same belief about their paychecks.
Identify factors that are affecting airline company ability : Identify three factors that are affecting airline company's ability to break even. For each of your factors, discuss how these have an impact on the breakeven.
Why do negative behaviors affect organizational success : In the study of human behaviors, organizational leaders must understand concepts such as values, attitudes, perceptions, and behaviors of people.

Reviews

Write a Review

Operation Management Questions & Answers

  Book review - the goal

Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..

  Operational plan in hospitality enterprise

Operational plan pertaining to a hospitality enterprise is given in detail in the solution. The operational plan is an important plan or preparation which gives guidelines regarding the role and responsibilities of each and every operation at all lev..

  Managing operations and information

Recognise the importance of a strategic approach to the development and deployment of organisational information systems. Demonstrate an understanding of the importance of databases and their integration to the organisation's overall information mana..

  A make-or-buy analysis

An analysis of the holding costs, including the appropriate annual holding cost rate.

  Evolution and contributor of operations management

Briefly explain Evolution and contributor of Operations management.

  Functions and responsibilities of an operations manager

A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..

  Compute the optimal order quantity

Compute the Optimal Order quantity of DVD players. Determine the appropriate reorder point.

  Relationship to operations practice in the organisation

Evaluate problems in operations and identify approaches to overcoming them. Critically evaluate operating plans and identify areas for improvement. Justify, implement and evaluate changes to operations in line with modern approaches.

  A make or buy analysis

Develop a report for Figi Fabricating that will address the question of whether the company should continue to purchase the part from the supplier or begin to produce the part itself.

  Prepare a staffing plan

Prepare a staffing plan showing the change of your unit from medical/surgical staffing to oncology staffing.

  Leadership styles in different organizations

Ccompare the effectiveness of different leadership styles in different organizations

  Risk management tools and models

Be able to understand the concept of risk, roles and responsibilities for risk management and risk management tools and models.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +91-977-207-8620

Phone: +91-977-207-8620

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd