How will you handle the support call prioritisation

Assignment Help Computer Engineering

Reference no: EM133325325

Assignment: In your role as an IT support specialist with Spring Computers, you have been asked to develop a plan to extend their IT Help Desk site offices. Your employer, Spring Computers, is interested in extending their IT Help Desk site offices. They have asked you to work on the design of the network solution while keeping in mind the fundamental concepts of IT technical support. Spring Computers want to establish a new site in Auckland along-side the current site in Wellington. Your manager has provided you with the following list of requirements: Connect at least 4 computers at each site into one cohesive network. Ensure all communication between the sites is secure. Ensure each site has a centralised printer connected with all systems. Provide a suite of software tools available for monitoring and managing call logs and customer support. Design prioritisation system to handle support calls. Available budget: $20,000/- Note: While you are working on the plan for the Auckland site, bear in mind that two more sites will be added in the future because this will have an effect on the new site you plan for Auckland. However, for the purpose of this assessment you will plan to extend one new IT Help Desk site office in Auckland. Assessment Instructions Task: A written report based on Spring Computers requirements to extend their IT Help Desk site offices. You will find a report template here: Report Template (mywhitecliffe.com) When developing your network solutions to fulfil the requirements of the case study, please include the following:

A. Hardware/software components and network devices.

B. Costs of computing equipment and network components including any servers, infrastructure, printer, related hardware, software, accessories, and security protocols.

C. A rationale and justification for each component.

D. A secure communication channel to connect both sites.

E. How will you handle the support call prioritisation?

Reference no: EM133325325

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