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How will you explain the situation to your head office

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Your bank has trusted your abilities and have assigned you a high priority task. You are currently working in a main bank branch as a Manager Quality Assurance. Head Office has assigned you to identify the options to increase the business development opportunities within the branch. Earlier to this, a number of initiatives have been deployed to offer solutions to the bank customers, but the team of the branch informed little success with it. Other banks were having success with the customer initiatives they have taken. Customer feedback about the initiatives was also sought and various areas of concern were noted, some of the issues were ethical. Despite branch team has undergone training on providing better customer service, still these issues are reported by the customers.

What do you think about the above situation, keeping in view the above answer the following questions?

1. In your opinion, what steps should the branch take to improve customer feedback.

2. With respect to CSR, which initiatives the bank should take to ensure customer consistency.

3. What possible ethical issues the customer are facing?

4. One of the manager has been identified as misleading the branch, according to Milgram experiment should the branch staff show obedience to authority

5. How will you explain the situation to your Head Office in your report?

Reference no: EM132829683

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