Reference no: EM132938357 , Length: 1800 Words

INF80024 Managing IT Capability - Swinburne Business School

Assessment: Nokia Case Analysis & Report

Overview
The Nokia Case Analysis & Report assignment is based on the Nokia fraud warranty case that we have worked with in INF80024 seminar classes during weeks 1-4 of the Unit of Study. This includes the case activities undertaken with each class.

Written case report
Using information from the class Nokia case as your starting point, you are required to read and apply unit of study readings and additional relevant IT literature that you identify through your own research to prepare answers to the case study questions asked below:

1. How will you design and construct and organise Nokia's response to the incidents of warranty fraud and prevent the fraudulent claims happening in future?
2. What Organisational team will need to be formed to manage the organisation's response?
3. What other stakeholders that will need to be considered in the design of a response?
4. What changes need to take place in business processes in order for the fraudulent activity to be prevented?
5. What IT processes will be required to develop, implement and maintain the solution that is developed?
6. What business benefits (strategic and operational) result from the case solution you have proposed

Approach
You are to prepare your report as though writing for Nokia's senior executive. Your report should be written as formal business report that is suitable for your audience. Guidelines for business report writing can be found at the Faculty of Business and Law.

Normal rules regarding complete referencing and plagiarism apply to the written case report and it is checked using Turn-it-in.

Case report

B. Case analysis activities
The Nokia case study is discussed progressively across weeks 1-4 of the unit of study with students undertaking case related activities either in class or online during the first four weeks

Approach

Up to 5 marks are awarded for student engagement in Case analysis activities, Assessment
Case analysis activity marking guidelines

Excellent contribution. Clear evidence of engagement in the case study analysis activity. Student demonstrates thoughtful reflection on the questions asked and lessons learned from the activity, including contribution of new ideas in activity that are linked to unit curriculum.

Attachment:- Managing IT Capability.rar