Reference no: EM131812233
Discussion 1
Who is a manager and how do managers make decisions for the future based on today's information?
For this discussion activity, you will complete a scavenger hunt by seeking out two examples of people who you consider to be great managers, along with two examples of folks who are not doing so well.
Include some times when they made decisions (either bad or good) based on imperfect information. These examples can be from current events, historical instances, or classic examples.
Conduct a web search seeking two examples of management functions.
• Discuss what you found during your web search.
• Provide a description of your selected key functions and how these affect the 21st century manager.
Two to four paragraph discussion post (300 words minimum). Justify your explanations by including in-text citations and references in APA format as applicable.
Discussion 2
"Imagine that you've joined the Twitter team at JetBlue, one of the more than two dozen communication specialists tasked with monitoring conversations about the company in the Twitter-sphere and responding to questions, requests, and complaints from passengers.
INDIVIDUAL CHALLENGE: Find a recent Twitter conversation between a passenger and JetBlue. It can be a compliment, a complaint, or a question.
How well do you think JetBlue team handled the conversation? Does the conversation reflect well on JetBlue? If you had been the passenger, would you have been satisfied with the outcome? Why or why not?" (Bovée & Thill, 2018, p. 30).
When answering this discussion question, please do the following:
1. Copy and paste the Twitter conversation into your answer so your peers and instructor can see the specific conversation you are analyzing.
2. Answer the questions posed in the Individual Challenge.
3. Frame your response using the discussion of effective business communication on page 6 and the discussion of the audience-centered approach on pages 9-10.
4. APA style, 300 words.