How was customer service, 1. How was customer service? Did

How was customer service

Reference no: EM132469303

Directions for LP 6 Discussion

Interview a nurse or physician who has worked in a different culture or interview someone who has been a patient in a different culture. Identify the following:

1. How was customer service? Did that culture understand customer service like we do in America?

2. How promptly did they answer lights?

3. Who were the problem solvers-the nurses or the doctors?

4. Was the equipment modern? How was technology?

5. What was the role of the nurse?

6. What did you notice about infection control practices? (wash hands etc)

7. How involved was the family? Was family involvement discouraged or encouraged?

8. What was the understanding about medications? Did the patient just accept or was patient education important?

9. What cultural practices were included in the care? Did the caregivers respect cultural practices or reject them?

10. What is the overall perception of the care given or provided?

11. How would advocacy have made a difference?

Reference no: EM132469303

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How was customer service : 1. How was customer service? Did that culture understand customer service like we do in America?

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