How to soothe an angry customer on the phone

Reference no: EM133472573

Homework: Touchstone- Oral Presentation

Imagine that you have been asked to give a five-minute oral presentation at the next staff meeting. The purpose is to teach your colleagues some strategy or technique for better communication. Feel free to draw on the content you have already learned in this class!

Since you will not be able to share a screen, it is recommended that you do not try to teach people how to use a technology, but some other best practice. You may do something related to technology, as long as you do not need to do a demonstration. Use of visual aids is optional and will not be assessed directly.

Example topics could be:

Question 1. Humor at work: what's appropriate and what's not
Question 2. How to soothe an angry customer on the phone
Question 3. How to give constructive criticism in person
Question 4. Advice for professional emails

These are some suggestions, but you can select any topic that is related to workplace communication and which can be explained in five minutes.

Don't be daunted by the time limit. That's as long as ten television commercials, which usually tell a story and make a pitch in 30 seconds!

Before you begin you may want to review the content on Organizing Presentations and Delivering Presentations.

Reference no: EM133472573

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