Reference no: EM133338381

Question: How to respond to the following DQ answer?

Case Study: A cross-functional team is composed of employees from roughly the same hierarchical level, but from different areas of expertise"(Daft,2022). One of the biggest challenges I have faced when working with a cross-functional team was when I created and built out my current team. With our company we have a Paid Service Offering, PSO, team that will deploy the product for a customer. This is an excellent white glove service, but it targets higher paying customers, or up-market customers. My team was created to service the down market, generally the small and medium business market, and we are a free service. When I created this team, I had to work cross functionally with our PSO team to create a service that does not interfere with a revenue generating team. This was extremely challenging, because while our teams do basically the same thing, my team has to provide less of a service than the paid model, so there are clear lines of delineation, as well as clear understanding as to why the paid model is appealing. We spent many hours in meetings coming up with solutions and ideas, and eventually created the deliverable that my team offers today.

I personally believe that there was no better way to approach the situation, and the proof of that is the original team started with three employees and I have now grown that into forty people strong, in five countries, and offering five different languages. While this challenge is still a constant struggle as we grow the team, and are often the first team in region, we have learned those lines between us and the PSO team, and have created a successful cross-functional partnership that can share work between the two organizations.