How to measure customers satisfaction

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1. What is the risk of a trainig program with minimal rigor? At one point should we begin to take the training rigor into mind?

2. Within the "Marketing Excellence" section of chapter 3, Walmart’s new marketing campaign is discussed. Do you think that the company made the right decision to drop "Always Low Prices," as a tagline? Why or why not?

3. How to measure customers satisfaction?

Reference no: EM132159457

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