How to improve the quality outcomes

Reference no: EM131475099 , Length: 20

Assessment Task - Quality Improvement Plan

Course and Program learning outcomes supported:

- Define and discuss quality objectives in relation to diverse industry projects
- Employ project life cycle and process management strategies to enhance project quality outcomes

Scenario

You have been asked by the general manager to write a short report recommending how to improve the quality outcomes of a key process in the organisation. The document needs to be well argued and referenced in order to convince the leadership team to adopt your recommendations.

The leadership team are a sceptical group, so you will need to back up your ideas by referring to appropriate literature and making logical arguments. They are expecting a document of about 20 pages in length.

Exercise

Identify an important process in an organisation, with which you are familiar or can observe directly, that needs improvement from a quality standpoint and develop a report in accordance with the general manager's request. You are welcome to use the process that delivered the product or service you discussed as part of AT1 or you may choose a new process. Make sure you choose a real process which you can study and describe accurately (no hypothetical's please).
Please discuss this with the lecturer if you are unsure.

You are free to structure your report in a form that you think is most appropriate, however it is suggested you include the content below:

- Executive summary
- Context and background
- Present a definition of quality appropriate to the process identified
- Describe the existing process
- Identify problems with the existing process and try to identify causes of the problems
- Recommended process improvements and provide a rationale for the improvements chosen
- Describe the improved process
- Briefly describe a process change strategy (how to move from the old process to the new process)
- Describe the expected quality outcomes
- Conclusion
- References (Harvard style)

Reference no: EM131475099

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Reviews

len1475099

4/26/2017 7:15:18 AM

Subject-Project design and quality Word Count-20 pages Existing Process Points: Points: Points: Points: Process selected may be inappropriate (or not a process at all). Process is not described thoroughly and/or seems to contain inconsistencies. Few, poor or no diagrams. Process is described, but lacks specificity. Flowcharts or other tools have been employed, but may lack completeness. Errors in diagrams may be apparent. Process is described in sufficient detail to be readily understood. Flow charts are employed or other graphical techniques. Description strikes the right balance of completeness and simplicity. In addition to qualities described in “Good”, the description demonstrates insight born of observation and contemplation. The description demonstrates a deep understanding of real (as opposed to ideal) process function. Proposed Improvements Improvements are not practical and don't seem to address shortcomings. No use of literature. Improvements proposed seem to only partially address shortcomings. Arguments for improvement are weak. Improvements proposed are linked to identified shortcomings.

len1475099

4/26/2017 7:13:50 AM

Assessment criteria are shown in Figure 1. The task is work a total of 40 marks. Unsatisfactory Satisfactory Good Excellent Executive summary Points: Points: Points: Points: 0 1.5 2 3 Summary is unclear and misses key points. Seems like an afterthought. Summary is clear but misses some important points. Summary is clear and addresses all key points, including recommendations. Summary is clear and engaging. It makes key points in a succinct and effective fashion. All points raised relate to points made in the report Quality Definition Points: Points: Points: Points: 0 1.5 2 3 Unclear definition that is not specific. Quality is clearly defined, however the definition may not be specific to the process being assessed. Limited use of literature to justify the definition. Definition is clear, appropriate to the situation, well argued and supported by the literature. Frameworks for quality definition have been employed. In addition to qualities described in “Good”, the definition is engaging and compelling. It demonstrates a sound understanding of the product/service.

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