Subject-Project design and quality Word Count-20 pages Existing Process Points: Points: Points: Points: Process selected may be inappropriate (or not a process at all). Process is not described thoroughly and/or seems to contain inconsistencies. Few, poor or no diagrams. Process is described, but lacks specificity. Flowcharts or other tools have been employed, but may lack completeness. Errors in diagrams may be apparent. Process is described in sufficient detail to be readily understood. Flow charts are employed or other graphical techniques. Description strikes the right balance of completeness and simplicity. In addition to qualities described in “Good”, the description demonstrates insight born of observation and contemplation. The description demonstrates a deep understanding of real (as opposed to ideal) process function. Proposed Improvements Improvements are not practical and don't seem to address shortcomings. No use of literature. Improvements proposed seem to only partially address shortcomings. Arguments for improvement are weak. Improvements proposed are linked to identified shortcomings.

Assessment criteria are shown in Figure 1. The task is work a total of 40 marks. Unsatisfactory Satisfactory Good Excellent Executive summary Points: Points: Points: Points: 0 1.5 2 3 Summary is unclear and misses key points. Seems like an afterthought. Summary is clear but misses some important points. Summary is clear and addresses all key points, including recommendations. Summary is clear and engaging. It makes key points in a succinct and effective fashion. All points raised relate to points made in the report Quality Definition Points: Points: Points: Points: 0 1.5 2 3 Unclear definition that is not specific. Quality is clearly defined, however the definition may not be specific to the process being assessed. Limited use of literature to justify the definition. Definition is clear, appropriate to the situation, well argued and supported by the literature. Frameworks for quality definition have been employed. In addition to qualities described in “Good”, the definition is engaging and compelling. It demonstrates a sound understanding of the product/service.