How to get what you want from customer service

Assignment Help Business Management

Reference no: EM133792825

Homework: Operation Manual

For this homework, you will write a process manual -- a "How to." This is typical of many forms of writing in the business setting. Your audience for this manual is comprised of your employees. Note: This is a MANUAL -- not simply a list of instructions. It must include narrative discussion of how and why certain steps are included.

Choose from one of the following topics. Don't be fooled; as you read in the reading, this type of writing is hard, no matter how simple the topic may seem.

1. How to build a fort?

2. How to race turtles?

3. How to build an elaborate sandcastle?

4. How to eat tacos without making a mess?

5. How to get what you want from customer service (or how to appeal when you have received poor service or a poor quality item)?

6. How to comfortably get out of your comfort zone by completing an activity (author's choice of activity) (NOTE: This is not a self-help resource of how to push your personal boundaries. This is about giving instructions on an activity that is beyond a person's limits)?

7. How to stand on your head?

This homework is about details! Good instructions have great details -- ever tried to build furniture? Those instructions usually lack details -- lots of pictures, but not enough words. Be sure that each element includes a narrative explanation that explains the reasons why they are doing something as well as how to do that part of the process. Operations manuals are more than just lists of explanations.

Be sure to review the resources in this module. There is no singular formula for what goes into each operation or procedure manual. You may have all, some, or none of the components. Plan your manual well in advance so that you know which elements will you include. The resources are guides.

Your manual must be no longer than 10 pages and must contain graphic elements to break up the monotony of the information and to provide visual breaks. It should be at least 8 pages long. The text should be at least 1500 words.

Remember, all illustrations must be original to you -- no use of internet-based images or stock images. Use of an illustration or image that is not original to you is plagiarism and will result in a zero. Yes, you can draw.

Reference no: EM133792825

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