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Quality Improvement Milestones
Healthcare quality transforms the healthcare system as it focuses on the way care is delivered by creating a culture of service excellence. Quality in healthcare has two dimensions, the technical excellence which is the skill and competence of health professionals and the ability of diagnostic and therapeutic equipment's, procedures, and systems to accomplish what they are meant to accomplish reliably and effectively, and the patient experience especially in their perception of illness or well-being and in their encounters with healthcare professionals and institutions. Healthcare organizations' ability to deliver high quality, patient centered care to their members and patients depends in part on their understanding of basic customer service principles and their ability to integrate these principles into clinical settings (Nash et al., 2019).
The success of an organization depends on its quality foundation, the levels of performance and the ability of the organization to improve performance when expectations are not being met.
Question 1: How to Err is Human Has Influenced the Health Care Delivery System and Nursing Practice
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