Reference no: EM133435976

Develop Task Issue Management Processes

1. Access and review at least one of your organisation's policy and procedure about: 
   1. Identifying issues employees have with their tasks
   2. Addressing the employees' task issues
2. Access the Issue Management Process provided Issues Management Processes.docx
3. Use this template to outline the processes you will develop in this task.  
4. Complete the Issue Management Process document. To complete the template:
   1. Identify at least one of your organisation's policy and procedures for task issue management that you reviewed. Task issue management refers to the process of identifying and resolving issues that can appear when conducting any given task.
   2. Develop the following processes based on your review of the identified policies and procedures: 
      • At least one process for identifying task issues

Ensure to include:

• At least one method you intend to use to identify task issues 
• How you intend to use the identified method to identify the task issues
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    • At least one process for providing guidance to an employee based on the identified task issues. Guidance refers to the process of providing advice to the concerned employee on actions they can take to address their workplace issues.  

Ensure to include:

• At least one method to provide the guidance
• How to identify the content of the guidance to be delivered
  1. Identify only one of the following types of processes to develop for addressing task issues: 
     • Process for resolving escalated issues 
     • Process for referring the task issue to relevant personnel. Relevant personnel refer to individuals within the organisation that possesses the required expertise to handle the issues that will be referred to them.
  2. Develop the process you identified:
     • If you develop a process for resolving escalated issues, include the following: 
       • Identify at least one type of issue that will be escalated to you
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      • At least one procedure to identify support that you must provide to resolve each issue escalated to you. (Support refers to additional activities (e.g., training, workshop session) or resources (e.g., learning materials) that can be provided to employees to assist them in addressing their identified task issues.)
    • If you develop a process for referring the issue to relevant personnel, outline the following procedures:
      • At least one procedure for determining the personnel needed that can provide counselling to resolve the issue
      • At least one procedure for referring the issue to the identified relevant personnel. (This process can include, but is not limited to, the following: 
• How to contact the relevant personnel
• How long since the identification of the issue must the relevant personnel be contacted for the referral)