User Account

All Pages

How To Conduct HR Training Class

Assignment Help HR Management
Reference no: EM133174285

Scenario

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create an employee customer service training class for all new employees.

Justify the use of a needs assessment for your company's proposed employee customer service training, including an explanation of five ways in which such an assessment would expose any existing performance deficiencies.

Develop a customer service training implementation plan, including the method of training (for example: presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).

Justify a selected training method for customer service training.

Propose two proven ways an organization can motivate employees who have no interest in attending training sessions.

Develop a survey to collect specific, targeted feedback from training participants that can be used to improve future training sessions.

Make sure that your survey is designed as though you were providing it to participants for completion. Include the survey within the body of your paper.

Support your propositions, assertions, arguments, or conclusions with at least three credible, relevant, and appropriate sources synthesized in a coherent analysis.

Reference no: EM133174285

Questions Cloud

Recognize degree of resiliency the family : Explain how a multilevel systemic view is necessary to fully recognize degree of resiliency the family, individual, or group possessed in your fictional case
Current talent inventory of the client company : Describe the internal labor market of the position focusing on the current talent inventory of the client company.
Mandatory and optional training topics : Discuss the differences between mandatory and optional training topics. What is the purpose of employer-provided training?
Determining employee training and development : Define strategies and methods for determining employee training, development and performance needs.
How To Conduct HR Training Class : You are a member of the HR department of a small retail company and upper management has asked you to create an employee customer service training class
Challenging country for expatriate : This would be a challenging country for an expatriate coming from the U.S. If possible, use a personal example or an example of someone you know.
Violates anti-discrimination laws : You are responsible for training new managers on key employment policies and practices. employer conduct that violates anti-discrimination laws;
Collaborative group and share any resources : Discuss these questions with your Collaborative Group and share any resources or information you have that might help others in the Group.
Financial planning and strategic planning : How does financial planning and strategic planning influence health care organizations? Provide an example.

Reviews

Write a Review

HR Management Questions & Answers

  What is criminal aspects of health care

What is Criminal Aspects of Health Care? What is the importance of Criminal Aspects of Health Care?

  Determine how does the organization operate

Description of what the organization does and organizational structure. Be specific. You may include an organizational chart. How does the organization operate?

  Disadvantages of approaches in a matrix presentation

Prepare an analysis of the two different approaches used to find the most suitable person for the job. The approaches, the Person/Job match, and the Person/Orga

  Describe the elements of picketing

Describe the elements of picketing that are protected by section 2(b) (freedom of expression) of the Charter, and the possible limits on that freedom.

  Fair value of the mining operation

If the appropriate required rate of return rate is 30%, what should be the fair value of the mining operation? Please show work

  What role that has in his desire to change his behavior

Share one lesson or activity that can be completed with the whole class. The lesson or activity should focus on the importance of awareness and bully prevention. Describe the lesson or activity and how it will benefit the class as a whole.

  Critically examine the nature of negotiation

Critically examine the nature of negotiation, bargaining, and advocacy?

  Research and implement improvements to quality service

Adrienne and her manager are concerned about complaints relating to hot plated food being cold by the time they are served to customers attending events in outd

  Describe each of communication theories that are presented

Briefly describe each of the communication theories that are presented. Describe how two of the communication theories can be applied in a health and human.

  Explain on-the-job training

Explain on-the-job training. Additionally, provide some suggestions to overcome the drawbacks related to on-the-job training.

  What is the most critical competency for a leader to possess

Leaders need certain skills, knowledge, and abilities to be successful known as competencies. What is the most critical competency for a leader to possess?

  Create a job description from the job analysis

Compare two (2) job positions from the episode and perform a job analysis of each position. Describe your method of collecting the information for the job analysis (i.e., one-on-one, interview, survey, etc.).Create a job description from the job anal..

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd