How to answer the phone courteously and take messages

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One business etiquette consultant believes that good telephone matters begin in childhood, children should be taught how to answer the phone courteously and take messages. Diane Eaves says, “I work with a lot of the teaching of the manners.” For instance, asking who is calling can be taught in childhood then it will be a habit. Parents know how annoying it is to have a child report that “somebody called and wants you to call them back” Sonny doesn’t remember who it was and didn’t write down the number. Thank goodness for caller ID it can be a big help, nevertheless, children should be taught to ask for and write down names and numbers. It’s surprising how many people don’t identify themselves when they make business calls, they expect listeners to recognize their voice. That may be OK if you speak frequently with the caller on the other hand it’s mystifying when a voice you don’t recognize launches right into a subject. It’s the caller’s responsibility to identify himself or herself, if he or she doesn’t you can politely say, “Excuse me, I didn’t catch your name.”

Rekey the following paragraph, correcting the 10 run-on or fused sentence and comma splices. Underline all your corrections.

Reference no: EM131080962

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