How this increase in call volume impact average waiting time

Assignment Help Business Management

Reference no: EM133627129

Problem: A customer support call center prioritizes 10% of the calls. Due to some network issues, the call volume is expected to increase by 20%, and this percent increase is expected to be the same across high-priority as well as low-priority calls. The call center is keeping the staffing level and the average time spent in processing a call (i.e., service time) at the same level, and is continuing to prioritizes 10% of the calls. How would this increase in call volume impact the average waiting time for high-priority calls relative to the average waiting time for low-priority calls?

Reference no: EM133627129

Questions Cloud

Elements of fiction : After reading The Storm by Kate Chopin, ideal for paper of analysis in which you include a discussion of the following elements of fiction.

What kind of contemporary leader is amy : Amy is a manager and a very fair boss. When her employees do a good job, she rewardsthem for their hard work. What kind of contemporary leader is Amy?

What is the next stage of the crm cycle : What is the next stage of the CRM cycle? Identify customer relationships. Understand the interactions with current customers.

Identify anatomy of the peripheral nervous system : Identify functions and anatomy of the Peripheral Nervous System (PNS) and Autonomic Nervous System (ANS).

How this increase in call volume impact average waiting time : How would this increase in call volume impact the average waiting time for high-priority calls relative to the average waiting time for low-priority calls?

What are some loan terms that you think bother rose the most : What are some loan terms that you think would bother Rose the most? Why might the bank be willing to negotiate on the terms it is suggesting? Explain.

What is her percent effort during the academic year : A faculty member plans to work on a grant-funded project for half a day a week during the academic year. What is her percent effort during the academic year?

What is significance of louge covering for ono and fujikowa : What is the significance of Louges covering for Ono and Fujikowa?

Which type of bias can attribute to nevilles faulty decision : However, the truth was that many employees found it to be time consuming and unnecessary. Which types of bias can be attributed to Neville's faulty decision?

User Account

All Pages