Reference no: EM132284928
Discussion :
The CSI book section is used for this assignment.
State the 5 objectives of CSI.
Pick one of these objectives and discuss a practical example describing how this can be accomplished.
List the 8 activities of CSI.
Pick two of these activities and describe how they would be accomplished in a typical business.
What are the four terms used when discussing service improvement outcomes and give a light summary of each.
Measurements. One way to improve is to measure what you have, first
Describe a common data collection methodology.
Identify and describe at least 4 metrics you would monitor in your IT Operations as part of a larger business.
Present the paper in APA Standard as follows:
Title page in APA format
Table of Contents (optional)
Abstract that summarizes what you are doing in this paper
Include in-text citations where appropriate.
Start a new page and insert your references.