Reference no: EM132284928

Discussion :

The CSI book section is used for this assignment.

State the 5 objectives of CSI.

Pick one of these objectives and discuss a practical example describing how this can be accomplished.

List the 8 activities of CSI.

Pick two of these activities and describe how they would be accomplished in a typical business.

What are the four terms used when discussing service improvement outcomes and give a light summary of each.

Measurements. One way to improve is to measure what you have, first

Describe a common data collection methodology.

Identify and describe at least 4 metrics you would monitor in your IT Operations as part of a larger business.

Present the paper in APA Standard as follows:

Title page in APA format

Table of Contents (optional)

Abstract that summarizes what you are doing in this paper

Include in-text citations where appropriate.

Start a new page and insert your references.