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Question: Customer service would appear to be an important strategic goal of any organization. Yet, surveys of customer satisfaction by the University of Michigan conclude that customer service could be improved. Research the topic of customer service. Then, in a short paper, describe which functional strategies might have to change and how they need to change to improve customer service.
Project managers perform the same functions-Agree or disagree and support your decision-What is the difference between a project and a program?
Art Friedman started his business in 1970 as Friedmans Appliance, selling all types of major appliances. In 1976, Friedman changed the company name to Friedmans Microwave Ovens to match his new strategy of focusing only on microwave ovens, which w..
Examine how your organization currently manages IT. Then provide future IT management plans. Be sure to include how your organization currently manages technology threats and cyber attacks.
What is the objective of operational planning? What four steps are used to accomplish this objective?
How can a charitable pledge be consideration?- What is the procedure that a debtor and creditor may use to settle a claim by means of accord and satisfaction?
The cost per square foot for the units is given in the text together with its standard deviation. What other areas of cost or revenue are likely to have cost uncertainty? How should these uncertainties be handled?
What sales and revenue numbers are needed to evaluate the asking price?- What nonquantitative factors might have an impact on the fairness of the asking price?
What new opportunities do you see in the movie streaming business, or the entertainment industry as a whole?
Go to the U.S. Census Bureau Web site [www.census.gov]. List the major categories and subcategories found there. Choose one of the subcategories, and do a more.
A railroad company paints its own railroad cars as needed. The company is about to make a significant overhaul of the painting operations and needs to decide.
Consider the companies added and subtracted from the Dow Jones Industrial Average over the past five years. (Go to www.djaverages.com , then proceed to Dow Jones Learning Center to learn more about these companies.)
Why are strategic alliances important for many small businesses? What steps can an entrepreneur take to create strategic alliances and to prevent their failure?
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