How the organization can improve the operational metric

Reference no: EM133544178

Assignment:

In the textbook "Healthcare Operations Management (3rd ed). Chicago, IL: Health Administration Press. McLaughlin, D. B., Olson, J. R., Sharma, L (2017).

Review the "Exhibit 4.6: Metrics of Performance from the Operational Perspective" (page 82) and choose 1 to discuss.

Average Length of Stay - Case- mixed adjusted
Full-time equivalent (FTE)/ adjusted patient daytime
FTE/diagnosis-related group
FTE/relevant value unit
FTE/clinic visit
Waiting inside clinical systems
Access time to appointments
Percent value-added time
Utilization of resources (e.g., operating room, imaging suite)
Patients leaving emergency department without being seen.
Operating room cancellations
Admitting process performance
Billing system performance
National Quality Forum (2002) "never events"
Nosocomial infections
Measures from external agencies: The Joint Commission (2016), the National Quality Forum (2016), and the Centers for Medicare & Medicaid Services (2016).

Questions:

1. Define the metric and provide your rationale as to how the organization can improve the operational metric and improve quality.

2) How would a department link its balanced scorecard to the organization scorecard?

Reference no: EM133544178

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