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How the employees might react to an manager use of the model

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Reference no: EM132387326

How would a manager use the coaching model to approach each employee:

  • Gillian is a call center employee who has received a number of complaints about her phone manner. While clients complain about her "attitude", they do not question her technical expertise and often praise her knowledge.
  • Fillip is a shift supervisor at a retail boutique that sells high-end women's fashion. He is a good manager to his team. Fillip has a good sense of fashion and customers appreciate his taste and style. However, he is too quick to issue discounts and refunds to customers outside of the company's policies.

How the employees might react to an manager use of the model?

Would this model allow manager to reveal the information they need in order to have an effective coaching session?

What benefits might this model provide for a coaching session beyond a typical manager-worker interaction?

How might a manager use the model to approach the concepts of engagement and ownership?

Reference no: EM132387326

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