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How the definition of quality affects managers behavior

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Reference no: EM131694900

Question: Some quality gurus claim that high-quality products or services are those that are error free. Others claim that high quality exists when customers' needs are satisfied. Still others claim that high-quality products or services must be innovative. Do you subscribe to one of these views? If not, how would you define quality? Explain how the choice of a definition of quality affects managers' behavior.

Reference no: EM131694900

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