How the concept of mental models is present at starbucks

Reference no: EM133334169

Questions:

1.Effects of Mental Models

Analyze and provides a thorough and detailed analysis of how the concept of mental models is present at Starbucks and how this concept either negatively or positively affects the customer experience.

2: Team Learning and Shared Vision

Analyze how the concepts of team learning and of building a shared vision could benefit Starbucks in terms of improving the customer experience, thereby improving customer satisfaction.

3: Proposed Recommendations to Improve Customer Service

Give a thorough and detailed proposal of a minimum of three recommendations, based on their analysis, that might improve the customer experience at Starbucks, including a thorough and detailed explanation of why.

Executive Summary

Provide an executive summary of your findings and recommendations for improvement.

4: Purpose of the Improvement Plan

provides a thorough, clear, and detailed identification of the purpose of the improvement plan.

5: Cause(s) of Low Customer Satisfaction

provides a thorough and detailed summary of the cause(s) of low customer satisfaction that references the causal loop diagram in the main report.

6:Improving Customer Satisfaction

Student provides a thorough and detailed synthesis of the recommendations to improve customer satisfaction.

Reference no: EM133334169

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