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How the company is performing in terms of customer service

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Reference no: EM133327408

Assignment:

Send an email to your assessor. Your email should outline the purpose of the survey and include your recommendations on how often the survey should be administered and by what method based on the research you undertook. You should include a clear rationale for your recommendations.

Complete the following activities:

1. To write Customer Survey Report. Review the scenario information and analyse the results. Develop a short report (about a page) to discuss the results of your analysis. Your briefing report should include, as a minimum:

A short introduction outlining where the data is from

2. An analysis of the results against industry benchmarks for overall customer satisfaction, ease of doing business and customer loyalty.

3. Your overall analysis of how the company is performing in terms of customer service.

4. Your recommendations based on the customer survey conducted and your analysis. Use the Customer Survey Report Template to guide you work

5. To draft an email to your team (your assessor). It should introduce and summarise the contents of the attachment.

6. Take a screen shot of your folder and files. Ensure that you have an overall folder for your work for this unit, as well as sub folders if necessary. All of the documents that you have submitted for this assessment task should be correctly named and filed. Folders must be logical and well-organised, and you will be assessed on this.

Reference no: EM133327408

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