How the company can make changes for sustainability

Assignment Help Project Management

Reference no: EM133303102

Part A

Question 1: Explain how to establish strategies to monitor and evaluate performance for initiating innovation and sustainability. (PC 1.2)

Question 2: Recommend the ways to support a company's sustainability of key systems and processes. (PC 1.2)

Question 3: Explain why stakeholders should be involved to identify opportunities for improvement. (PC 1.3, PE 2, 3)

Question 4: Explain how a coach or mentor can guide the team members to contribute to innovation and continuous improvement. (PC 1.4, 1.5, PE 5, KE 3)

Question 5: Explain what data should be gathered to analyse areas for improvement in supply chains and provide the benefits of 3PL (Third Party Logistics). (PC 2.3, PE 1, PE 4, KE 8) Question 6: Explain a gap analysis and how the gap analysis allows a company to identify the needs for improvement. (PC 2.4, KE 9)

Part B - Case Study

Scenario

Recently you have been appointed as operating manager in the headquarter of Star7 franchise café. The Franchise has 10 branches in Sydney and is planning to expand its operations across major cities in Australia. However, as the barrier to market entry is low, many competitors have joined the market, and large franchise companies aggressively initiate marketing promotions. The Franchise company requests you to identify areas for improvements in the business operations.

You have collected and analysed data about the performance, efficiency in the business operations. As a result, you have identified the following:

Customer satisfaction has become worse for the last 2 years due to the long waiting time when ordering and receiving.

• Especially during morning periods, the customers moved to another café due to the long waiting time.

• The staff hiring process is very slow as all applications and selection processes are conducted in the headquarter.

The Franchise does not have an online ordering system, and the current POS system is old and outdated as only sales order recording and issuing receipts are available. As a result, serving employees take more time to receive orders and payments and to send orders to the baristas.
Supplies are delivered on orders made by the branch managers, and sometimes proper deliveries were not made due to late ordering.

• Due to limited spaces in each branch and WHS issues, the current no of employees cannot be increased.

The current POS machines only generate paper receipts, and sometimes it takes time to replace the new paper cartridge in the machines, which makes a longer waiting time.

Question 1:

From the scenario, provide your recommendation on how the company can make changes for sustainability. (PC 1.2, PE 2, 4)

Question 2:

a. In order to improve customer satisfaction, you will need a consultation with the relevant stakeholders. From the following table, select the relevant stakeholders.

Reference no: EM133303102

Questions Cloud

What project schedule too expands : What project schedule too expands and contraCT's to share the right information to the right audience

What a cost baseline and a performance measurement baseline : What a cost baseline and a performance measurement baseline are? Also, denote the various types of cost estimation and denote how they differ

Write descriptions of stations for infants and toddlers : In the handout for the activity night, write detailed descriptions of three activities/stations for infants and toddlers to be shared with families

Discuss quality management business excellence : Discuss Quality Management Business Excellence as a competitive strategy toward sustainable business success. Provide examples of companies that apply

How the company can make changes for sustainability : improve customer satisfaction, you will need a consultation with the relevant stakeholders. From the following table, select the relevant stakeholders

How has rise of digital news changed the american political : How has the rise of digital news changed the American political and media landscape? Have these changes been largely negative or positive?

Describe and reflect on a time when you: gave them a range : Describe and reflect on a time when you: gave them a range of strategies to make a choice about their behaviour

How does filibuster serve as a 60 vote requirement : What are the best practical reasons from the readings about why we should abolish the legislative filibuster?

What are the two most important forces : What are the two most important forces to consider for the industry that you have selected? Describe why you believe this to be true.

User Account

All Pages