How the book describes tourisms

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Reference no: EM132208624

1. How the book describes Tourisms.

2. How does the US travel association defines travel?

3. What are the three broad categories of reasons to travel? Reasons why people travel?

4. What do you call when airlines work with other airlines to provide seamless travel across states? When airlines partner with other airlines.

5. When did travel begin as an industry? What era?

6. What era did travel increase in tourisms because of transportation changes?

7. The Grand Tour participants, which three countries did they travel to? (What countries are apart of the tour?)

8. What are two areas that you can categorize external sources of information about our traveler?

9. What are some PUSH factors to tourisms?

10. What are the characteristics of an Allocentric personality?

11. What type of travelers seeks the comfort of familiar surroundings when they travel?

12. Which is the most common use base for market segmentation?

13. Which group of travels is said to be the Bread and Butter of tourisms?

14. What does the book say about Mature travelers?

15. What are the five service quality dimensions?

16. What type of actions or methods that managers have to ensure high quality service?

17. What words is inseparable with the word quality? Courtesy? Friendliness? Responsiveness? Hospitality?

18. Services are what?

19. The term Turning the guest frown upside is called what?

20. What the book says about breaking services/negative service? Service recovery.

Reference no: EM132208624

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