How the answers will be analyzed and reported to management

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Question: Consider the following discussion regarding the notion of company quality culture:

Suppose you are a quality consultant. Develop a questionnaire to assess the quality culture of an organization. Characterize this organization as consisting of three levels: Upper Management, Middle Management, and Front-Line Employees. State at least three questions that will be asked to each of these three levels to assess the current state of the quality culture. Each question should be clear and concise. Clearly state how the employees are to respond to each question, that is, by open-ended answers, rating scales, yes/no, etc. State how the answers will be analyzed and reported to management.

a. Upper Management

b. Middle Management

c. Frontline employees (Process Associates)

Reference no: EM132770633

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