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How should this complaint be handled and who should it be

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Reference no: EM133597129

Question: Over the past week, you have received several complaints from clients stating that your organisation's electronic mailing system has been malfunctioning and has been sending their private information to third parties without their consent. This constitutes a serious breach of client's right to privacy and confidentiality. According to your organisation's complaints process, how should this complaint be handled and who should it be referred to?

Reference no: EM133597129

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