How should the service provider address the customers issue

Assignment Help Marketing Management
Reference no: EM133218110

Assignment:

Scenario

A customer moved into his newly built house in February and subsequently requested the cable company (your organization) to install cable service to the home. The installers came out with a backhoe, dug a trench, and installed the cable. It is now June and service has been fine until the customer turned on his lawn sprinkler system for the first time this season. The water pressure dropped immediately and, upon investigation, soggy ground was found where the cable company dug to install the cable months ago. He just called to complain and wants the problem resolved.

1. What unspoken need is the customer sending to the service provider?

2. What should the service provider do in listening and identifying the customer's issue or need?

3. How should the service provider address the customer's issue or need?

Reference no: EM133218110

Questions Cloud

Description of the wind speed-temperature : Describe the season of the year and time of day, along with a qualitative (i.e., with descriptive words, not numerical values) description of the wind speed.
What factors from the internal workplace environment : What factors from the internal workplace environment can help you solve this problem?
How to make a pizza using a computer-based training method : Domino's Pizza was interested in determining whether a new employee could learn how to make a pizza using a computer-based training method (DVD).
Describe current the core priorities on the architecture : Delineate the purposed core priorities as defined on the on architecture diagram. (The base that the future capabilities depend on).
How should the service provider address the customers issue : What unspoken need is the customer sending to the service provider? What should the service provider do in listening and identifying the customer's issue.
Explain the organization can fix : Explain why you think your recommendations are appropriate and the right approach to addressing the specific dilemma.
Review the university policy handbook : Think about how these types of situations might arise in your academic career. How does academic dishonesty undermine the purpose of graduate school?
Describe the requirements for the management of records : Identify and describe the requirements for the management of records in three (3) Implied Legislation/Regulation IN Jamaica.
Describe factors make conflict management process effective : Describe four factors that make a conflict management process effective?

Reviews

Write a Review

Marketing Management Questions & Answers

  Integrated marketing communication

Developing an IMC plan of Amazon that aims to create awareness and knowledge amongst Singaporean  consumers of the ethics involved in buying clothing made from Bangladeshi factories  .

  Multiple choice questions on e-commerce

The assignment in Computer Science or Information Technology is about multiple choice questions, particularly in e-commerce. Questions such as types of e-commerce websites, commercial websites, disintermediation, Platform for Piracy, the data that ca..

  Balanced scorecard for red lobster

The assignment in marketing is about Red Lobster, which is one US and Canada's most loved seafood restaurant. It has hundreds of outlets in US and Canada and it now wants to expand further. The approach adopted by Red Lobster has been discussed in fu..

  Marketing plan - marketing audit, swot and smart report

The assignment in marketing is about preparing a marketing plan. As part of marketing plan, the SWOT analysis, assessing the competitive position, identifying critical competitive issues, marketing objectives, strategy and actions have been suggested..

  Marketing plan

Marketing deals with preparing a marketing plan for either an existing product or a new product. Various aspects about launching a new product into the market are discussed ranging from the industry the product belongs to, goals and vision of the com..

  Yamato corporation analysis - harvard case study

Please refer to the PDF for the Case Study and questions.The case study from Harvard Business School is about Yamato Corporation, a parcel delivery company which provides door to door delivery in Japan.

  Marketing plan - create a new product

The assignment in marketing is about competitive analysis for a new product namely "heated insoles". These heated insoles can be put in shoes and they can protect the wearer's feet by keeping them warm during cold winters.

  Report on digital marketing strategy for a website

Promotion strategies of  the one's own developed website

  Integrated marketing campaign of mccafe

Integrated marketing campaign for McDonald's McCafe. McCafe has been launched in Canada. This is a case study which involves the use of digital marketing and social media marketing apart from regular marketing such as TV and radio. All these more are..

  New product development at adidas

In this paper, the researcher also determines the different kind of practices used by Adidas to manufacture shoes for its customers.

  Managing services in competitive environment

Services can be defined as separately identifiable, intangible activities which provide want-satisfaction when marketed to household consumers and/or industrial users.

  Prepare a marketing plan

A marketing plan is an essential tool for any marketer, providing direction for a brand, product or organization. A marketing plan describes the marketing environment, marketing objectives and marketing strategies.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd