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How should the controller respond

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Recently, the controller of a retail company just had a $50,000 request to implement an ABC system quickly turned down. A senior vice president, in rejecting the request, noted, "Given a choice, will always prefer a $50,000 investment in improving things a customer sees or experiences, such as our shelves or our store layout.

Problem 1: How does a customer benefit by our spending $50,000 on a supposedly better accounting system?" Based on reasons given for implementing an ABC system, how should the controller respond?

Reference no: EM132677889

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