How should salesteam determine the requirements of a crm

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Reference no: EM133670516

Activity 1

Questions

Take a suitable example of any simple computer operation and explain the the Fetch-execute cycle to depict hardware components in action.
Compare and contrast following:
Registers vs Cache vs RAM
RAM vs ROM
Conduct a brief web search on Virtual memory and develop short notes. Your short note should be about 300 words.
What is the role of operating systems in modern computers?
Identify any 3 operating systems and discuss their distinctive features.
Does increasing memory will improve the performance of a computer? Critically discuss.

Activity 2
This tutorial requires a thorough examination of various software development methodologies, requiring a critical analysis of their strengths, weaknesses, and applicability. To support your analysis, you're tasked with citing a minimum of five scholarly articles using APA7 format.

Question:
Select any two software mythologies and compare and contrast them. You need to write a small report of 500 words. You must cite and reference a minimum of five scholarly articles using APA7 format in this report.

Watch the APA referencing video and Powerpoint slides to get your self familiar with APA referencing

Activity 3

Networking Labs - Packet Tracer

Lab 1.1 - Packet Tracer
Download Packet Tracer and install with your computer
Watch the tutorial to be familiar with the software

Drag devices to the workspace
Connect them together

Configure the Router
Click on the router, change to CLI tab
Enter the following commands:

Configure the Host Computer
Click on the host, choose Desktop tab, and click IP Configuration.

Verify Connectivity
Ping is a command to verify the connectivity. Try to ping router, the other side of router interface, and the other PC one by one.

The lab is getting familiar with the lab environment. The meaning of the command and configuration will be further studied in the following lectures

Later you will have opportunity to conduct the labs with physical routers, switches and pcs

Activity 4

Identify a type of cyber attack that draws mass attention.
Refer to the same recent attack identified, identify the type of attacker behind the attack/s.

Activity 5

Analyze the below case study based on ACS Code of Professional Conduct:
Three years ago Diane started her own consulting business. She has been so successful that she now has several people working for her and many clients. Their consulting work included advising on how to set up corporate intranets, designing database management systems, and advising about security. Presently she is designing a database management system for the personnel office of a medium-sized company. Diane has involved the client in the design process, informing the CEO, the director of computing, and the director of personnel about the progress of the system. It is now time to make decisions about the kind and degree of security to build into the system. Diane has described several options to the client. Because the system is going to cost more than they planned, the client has decided to opt for a less secure system. She believes the information they will be storing is extremely sensitive. It will include performance evaluations, medical records for filing insurance claims, salaries, and so forth. With weak security, employees working on client machines may be able to figure out ways to get access to this data, not to mention the possibility of on-line access from hackers. Diane feels strongly that the system should be much more secure. She has tried to explain the risks, but the CEO, director of computing and director of personnel all agree that less security will do. What should she do? Should she refuse to build the system as they request?

Activity 6

Analyze the below case study. Based on the business objective and business strategy of Ali Baba, develop 2 IT security objectives.
Ali Baba, the online shoe-retailer, was founded in 1999. It has since expanded into selling clothes, consumer electronics and other items such as kitchenware, bikes and golf clubs. It has an active customer base of 850,000 and more than 250,000 orders are now being completed each week. In addition to advertising online using keyword targeted ads, email marketing and direct mail marketing to provide special offers and promotions to existing customers is used. Customers can choose the product they want on a website and then order using on-line or by phone. Ali Baba recorded $1 billion in sales for financial year 2011.

Activity 7

1. How would you graphically identify each of the following ERM components in a Crow's Foot notation with example?

2. Discuss the difference between a composite key and a composite attribute. How would each be indicated in an ERD?

3. The local city youth league needs a database system to help track children that sign up to play soccer . Data needs to be kept on each team and the children that will be playing on each team and their parents. Also, data needs to be kept on the coaches for each team. Draw the data model described below.

4. What is Derived attribute? Explain with example.

5. Write the business rules reflected in the conceptual model shown in Fig 1.

Activity 8
What advantages might be gained from moving to a database as a service environment?
Can you think of any possible disadvantages to this approach?

Activity 9
Two years ago, you started a business, Wilmington Powell Brewing, selling homebrewing supplies. Since then, you have developed and expanded the business to include a small
brewery that has a bar area where customers can buy glasses of the beer you brew. You have a strong local following, and you regularly brew a dozen standard brews along with
seasonal brews for holidays and other occasions.
The brewery is located in a tourist town with a local population of about 250,000 that swells by an additional 100,000 during the summer months. Through the local chamber of
commerce, you have connected with a number of restaurants in your area, and a few have become customers. You have been servicing those customers with phone calls and
visits, but that is time consuming for both you and the restaurants' management. Your area has approximately 100 restaurants that could serve your beer, and with your brewing
capabilities, you could reasonably handle 15 to 20 restaurants as regular customers-if you could attract the business and find a way to work with your customers more efficiently.
You have decided the best way to do that is to develop a Web site, which you hope to launch in the next several months.

Review Questions
1. What features should be included on your new Web site?
2. What benefits will your customers likely expect from using a Web site to purchase product from you?

Critical Thinking Questions
1. Should you design the Web site yourself, or should you hire a professional with experience in designing Web sites for similar businesses?
2. What might a omnichannel strategy look like for the brewery after the launch of your Web site?

Activity 10
SalesTeam is a mid-sized company that specializes in providing outsourced sales resources to companies within the life sciences industry that are in need of additional sales staff to assist with major promotions or to cover gaps resulting from turnover. SalesTeam was founded three years ago and has grown quickly since then. SalesTeam's outsourced salespeople prospect, cultivate, and close new business for clients just as they would if they worked directly for the client. Each month, the salesperson is required to submit documentation to SalesTeam's director of outsourcing regarding the number of calls that they made, the number of meetings they had with potential clients, and the status of their sales prospects.. SalesTeam then compile the information in Excel spreadsheets to pass on to the client. These reports allow SalesTeam's management and the client to determine how sales are progressing and ensure that the salesperson is achieving their goals.
However, some clients have complained that they cannot easily upload the information into their systems, or that the information in the spreadsheets is incomplete. As a result, clients are missing sales opportunities. The leadership at SalesTeam has determined that they need a more sophisticated and automated way to track and report on their employees' activities to enhance the quality of their communication with clients and to improve the results of their sales team.

Review Questions
1. How should SalesTeam determine the requirements of a CRM system for its business?
2. What additional activities will SalesTeam salespeople likely be able to perform with a CRM application that they could not perform before?
Critical Thinking Questions
1. You have been tasked with gathering the requirements for the new system to ensure that the new CRM software will help SalesTeam achieve the stated objectives. Which stakeholders would you meet with to determine the requirements? Why would you meet with these stakeholders?
2. The cost of a CRM application can vary significantly depending upon the size of the company and the desired features. What would you include in the financial analysis of a CRM?

Reference no: EM133670516

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