How should brenda go about handling complaint

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Reference no: EM133289778

Case: Read The Disgruntled Customer case study. Then, record your response in a three to five slide Powerpoint presentation with voiceover narrative. View the following information about how to do the Video Recording & Uploading

Instruction.

Question 1. How should Brenda go about handling this complaint?

Question 2. What could Brenda have done to avoid this incident?

Question 3. What steps can Brenda take to do a better job of maintaining open, two-way communication with Susan?

Question 4. Assuming that Brenda can retain Susan as a customer, how can she add value to her relationship with Susan's firm?

Your presentation should be between 5 to 7 minutes.

Reference no: EM133289778

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