How rachel can determine when to ship or not to ship

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Reference no: EM132272107

MBA - Ethics & Values

To Ship or Not to Ship

Rachel works as a Quality Assurance Engineer at a large electronics company. She is responsible for the final testing of her company’s computer servers.

Rachel’s company has a contract with another company which makes the chips. The business model for this product is to release a new generation server approximately every six months, meaning Rachel has a limited timeframe to conduct her Quality Control tests.

Because there is such a short amount of time between the release of each next new product, the Quality and Assurance department cannot perform every possible test on the servers to ensure they are defect free. Rachel will not ship a product if there is any possibility that the server could malfunction and cause physical harm to the customer. However, she will ship a product that has a higher likelihood of failure resulting in data loss for the customer, because she knows that if she doesn't, her company's competitor will.

- Questions:

· Is this an ethical way to conduct business?

· How Rachel can determine when to ship or not to ship?

· Who is at fault here? Rachel or her company?

· Is it an integrity breach or business as usual?

· Should Rachel stand up and confront her boss about this unethical shipment?

· Does competition justify her shipping decision?

· Is it a fair practice not to apply quality assurance in this case?

· Why not?

Reference no: EM132272107

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