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How quality improvement can reduce costs

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Reference no: EM132811343

1. How quality improvement can reduce costs.

2. What is the contribution of the following exponents of quality: a) Philip Crosby and b) W. Edwards Deming.

3. Joseph Juran was one of the first to write the cost of poor quality (¨poor quality¨). What did he mean by this?

4. What roles do operations managers play in addressing the main aspects of service quality?

Reference no: EM132811343

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