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Case Study: A financial services company with 100 employees in their Information Technology (IT) department had a high turnover rate within the IT group. A survey of IT employees revealed that the reason most of them left was dissatisfaction with the level of training.
The average turnover rate for this department was 24 percent per year.The cost to recruit and train one new IT employee was $56,625.To address the turnover problem, the company developed a skills training program.
The skills training program averaged 80 hours per year, per employee for the 100 employees.The average IT employee wage was $40 per hour.Instructor, classroom, and other costs were $160,000.
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