Reference no: EM132166739
INSTRUCTION
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- Purpose/ objective
- Focus
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1 Insights into the Indian call centre industry: can internal marketing help tackle high employee turnover?
2 Resources, Work Engagementand Turnover Intentionamong Call Centre Agents: A Proposed Framework
3 How much does labour turnover cost? A case study of Australian four- and five-star hotels
4 Personality as Predictor of Work-Related Outcomes:
Test of a Mediated Latent Structural Model
5 Work Relationshipsin Telephone Call Centres:Understanding Emotional Exhaustion and Employee Withdrawal
6 Exploring employee retention and intention to leave within a call centre
7 EXAMINING HERZBERG'S THEORY: Improving Job Satisfaction among Non-Academic Employees at a University
8 FactorsInfluencing Employee High Turnover Rate at Call Centres: A Case Study on AEON Credit Service Malaysia
9 Factors Influencing High Turnover in Multinational Call Centres in Malaysia 10 Towarda Knowledge-based Theory ofthe Firm
11 The impact of human resource management practices on intention to leave of employees in the service industry in India: the mediating role of organizational commitment
12 Empowerment, stress and satisfaction: an exploratory study of call centre
13 A human capital predictive model for agent performance in contact centres
14 Sure everyone can be replaced... but at what cost? Turnover as a predictor of unit-level performance
15 A Structural Equation
Model for Measuring
the Impact of Employee
Retention Practices onEmployee's Turnover
Intentions: An Indian
Perspective
Attachment:- Sumary-Templete.zip
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Why is it important for this supply chain
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What evidence can the auditor use to uncover the fraud
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How much does labour turnover cost
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