How might the patient population affect this decision

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Assignment:

You are a Certified Medical Assistant who works as a patient navigator. You assist several patients with various parts of their medical care, including scheduling appointments. Some of the medical facilities offer an electronic web-based scheduling system while others require you to call to schedule an appointment.

  • Describe the advantages and disadvantages of using web-based appointment scheduling over calling the office for an appointment.
  • Why do you feel an office would choose an electronic method over a traditional phone system?
  • How might the patient population affect this decision?
  • Is one option better than the other at helping you to stay organized and proficient at your job?

 

Reference no: EM133498358

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