How might ramona and her staff members remember names

Reference no: EM133406922

Case Study: In Kinn's The Medical Assistant textbook, read 9-7 Critical Thinking Application on page 153. Describe the situation that has occurred and answer the three questions after the situation. Put yourself in Ramona's position and suggest how you think these things could and should be handled.

Critical Application
A patient passes Ramona in the hallway as she is leaving for lunch and stops to greet her. The patient's face is familiar, but Ramona cannot recall the patient's name. Occasionally, Georgina sees a patient outside of the office, such as in a grocery store, the library, and other places around town. Everyone forgets someone's name on occasion.

Questions:

?How might Ramona and her staff members remember names?
?What special tips or techniques can help you remember names?
?What can Ramona do the next time she sees a patient and does not remember the person's name?

Reference no: EM133406922

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