How might empathy skills to facilitate conflict resolution

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Assignment:

Consider a recent disagreement you had with a coworker, friend, relative, or family member. As you reflect on that situation answer the following questions:

Did you apply any of your emotional intelligence skills during the disagreement? If so, which skills did you use and how did you apply them? If not, how might you have applied self-regulation and empathy skills to facilitate conflict resolution?
How well did other individuals in the situation regulate their emotions? What could they have done differently to apply emotional intelligence skills in the situation?
What have you learned in this class that can help you manage your emotions and become more self-aware?
What situations in your life might cause you to experience overwhelming emotions that interfere with your ability to be emotionally available and engaged with others? What can you do in those situations to tap into your emotional intelligence?

Reference no: EM133538389

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