Reference no: EM132685391

You was doing some work for an organization that served as a group health plan administrator -- they processed enrollments, terminations, and monthly billings, but simply charged each member company a set fee per covered person. Some of the member companies were long-standing little mom & pop businesses -- they had the same employees year after year. Other member companies were in food service and tourism with something like 20% employee turnover each month -- lots of enrollments and terminations to process. Of course, the plan administrator organization was having difficulty making ends meet.

Problem 1: Can you see what processes were eating up their resources? How might ABC help you restructure the billing?