How measuring customer service effectiveness

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Reference no: EM13734766

Read the following article found in the ProQuest data base. Discuss in a 3- to 5-page paper how measuring customer service effectiveness can enhance the customer experience. How do such measurements help to assure continuous improvement in an organization?

Your essay should be 2 to 3 pages in length (not counting your title page or references). You must include a title page and a list of references. APA formatting is preferred. Do not paste in sections of text into your essay.

Reference no: EM13734766

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