How many ticket agents should be on duty

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Reference no: EM13254426

A northwest airlines ticket counter forecasts that 200 people per hour will need to check in . It takes an average of rwo minutes to service a customer . Assume that interarrival times and service times are exponential and that all customers wait in a single live for the first available agent , if we want 95% of all customers to wait 45 minutes or less in line , how many ticket agents should be on duty ?

Reference no: EM13254426

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