How many ticket agents should be on duty

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Reference no: EM131371996

A northwest airlines ticket counter forecasts that 200 people per hour will need to check in . It takes an average of rwo minutes to service a customer. Assume that interarrival times and service times are exponential and that all customers wait in a single live for the first available agent, if we want 95% of all customers to wait 45 minutes or less in line, how many ticket agents should be on duty?

Reference no: EM131371996

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